Customer Support & Logistics (Sales Track)

Job Title: Customer Support & Logistics (Sales Track)
Join Our Cutting-Edge Team!
Are you excited to join something interesting with development opportunities. We are seeking a self-motivated and detail-oriented Sales & Customer Support Associate to become part of our team at our Florida facility. 3D Barrier Bags is a packaging manufacturer with sites in Orlando FL, Phoenix AZ and the United Kingdom.
This is a fantastic opportunity to work in a modern, growing manufacturing environment where initiative and hard work are rewarded.
At 3DBB, we empower our employees with training, skill building, and career development. As a key member of our team, you will handle shipping logistics, customer service, and sales support,—from processing orders and assisting customers to ensuring efficient shipping and delivery of products.
What You’ll Do
As a Logistics & Customer Support Associate, your responsibilities will include:
• Managing shipping logistics for small parcel, LTL, and FTL shipments. Both domestic and internationally
• Handling outgoing shipments, including preparing, packing, and scheduling deliveries.
• Tracking outgoing shipments and following up on delivery confirmations.
• Negotiating freight rates with brokers to ensure competitive pricing for time-sensitive shipments.
• Communicating with customers by phone and email, providing exceptional service and solutions.
• Processing quotes and orders accurately and efficiently.
• Following up on customer inquiries, shipments, and order status updates.
• Coordinating with warehouse staff to ensure orders are processed, packed, and shipped correctly.
• Collaborating with cross-functional departments to resolve issues and improve processes.
Who We’re Looking For
• Organized, hardworking, and capable of multitasking.
• An individual who thrives in a fast-paced, time-sensitive environment.
• Strong attention to detail with excellent problem-solving skills.
• A proactive communicator with a customer-first mind set.
• Someone confident in decision-making and eager to learn new systems and processes.
• Comfortable working both independently and within a team.
What Makes a Great Candidate?
• Previous experience in customer service, logistics, or shipping coordination.
• Proficiency in Microsoft Office Suite and familiarity with Windows-based systems.
• Ability to negotiate shipping and freight costs with carriers or brokers.
• Comfortable using databases and digital tools to manage customer information and shipments.
• Excellent organizational skills and ability to prioritize multiple responsibilities.
• Strong written and verbal communication skills.
• Accuracy and attention to detail in data entry and order management.
• Understanding of what excellent customer service looks like.
Qualifications
• Minimum 1 year of experience in customer service, shipping, or logistics role.
• High school diploma or GED required; some college preferred.
• Strong math, literacy, and computer skills.
• Dependable and consistent in meeting deadlines and following through on tasks.
Why Join Us?
• Be part of a fast-growing company with opportunities for career advancement.
• Work in a cutting-edge, innovative facility.
• Competitive benefits package that rewards your hard work.
• Quarterly performance-based bonuses.
• Supportive workplace culture focused on growth and success.
Benefits
• 10 days paid vacation (increasing annually with tenure).
• 8 paid holidays.
• 401(k) with employer match (up to 4%).
• Health, dental, and vision insurance with company contributions.
• Accidental death & dismemberment insurance coverage.
• Quarterly bonuses for meeting PQAT (Performance, Quality, Attendance & Training) objectives.