| Product Quality and Consistency | 20% | Strong Pre-production sample approved; production variation remains within the agreed specification and artwork proof. | Acceptable Minor cosmetic variation is documented and does not affect function, safety, or presentation. | Risk No approved sample, no written specification, or inconsistent logo placement between samples. | Review a physical sample, signed artwork proof, inspection checklist, and batch photos. |
| Customization Capability | 15% | Strong Supports the required decoration method, color references, packaging, inserts, and individual personalization. | Acceptable Supports standard logo printing or engraving but has limited packaging or personalization options. | Risk Artwork is accepted without a formal proof, or customization limitations are disclosed only after ordering. | Request a written decoration specification, digital proof, personalization template, and approval workflow. |
| Minimum Order Quantity | 10% | Strong MOQ aligns with the campaign quantity, with mixed-color or mixed-size options where needed. | Acceptable MOQ is workable but requires a single color, one design, or a modest setup fee. | Risk MOQ materially exceeds demand forecasts or requires a large non-refundable deposit before sampling. | Obtain a written quotation showing MOQ by product, color, decoration method, and packaging format. |
| Lead Time and Delivery Reliability | 15% | Strong Written production schedule, approval milestones, shipment window, and contingency plan are provided. | Acceptable Estimated timing is provided, but buffer time or milestone tracking is limited. | Risk No committed ship date, unclear approval deadlines, or repeated unexplained delays. | Request a timeline covering sampling, production, quality inspection, dispatch, and delivery. |
| Total Landed Cost Transparency | 10% | Strong Quotation separates product, customization, packaging, tooling, freight, duties, taxes, and payment fees. | Acceptable Most costs are itemized, but some destination charges remain the buyer’s responsibility. | Risk Only a unit price is shown, with no explanation of freight, tooling, duty, tax, or setup charges. | Compare written quotes using the same quantity, destination, currency, delivery term, and packaging scope. |
| Compliance and Product Safety | 10% | Strong Supplier identifies applicable market requirements and provides relevant test reports or declarations for the product category. | Acceptable Basic documentation is available, but additional destination-specific testing may be required. | Risk Documents are undated, unrelated to the supplied product, or cannot be traced to the production material. | Check report dates, product or material references, testing scope, laboratory details, and destination requirements. |
| Sustainable Materials and Packaging | 5% | Strong Material composition, recycled-content claims, packaging details, and relevant certifications are documented. | Acceptable Uses reduced packaging or recyclable materials, but third-party verification is limited. | Risk Uses broad terms such as “eco-friendly” without material percentages, evidence, or disposal guidance. | Request material specifications, packaging breakdown, chain-of-custody evidence, and certification scope. |
| Communication and Account Management | 5% | Strong One accountable contact, response-time expectations, documented change control, and regular order updates. | Acceptable Communication is functional but depends on several contacts or informal messaging. | Risk Important decisions are made verbally, messages are unanswered, or ownership changes frequently. | Run a pre-order communication test and record all specifications, approvals, and changes in writing. |
| Payment Terms and Commercial Protection | 5% | Strong Payment milestones, cancellation terms, remake policy, and responsibility for defects are clearly written. | Acceptable Standard deposit and balance terms are offered, but remedies for late or defective goods are limited. | Risk Full payment is demanded before production or there is no documented remedy for defects and shortages. | Review the quotation, purchase order, invoice, refund terms, defect tolerance, and dispute process. |
| After-Sales Support and Reorderability | 5% | Strong Artwork, tooling records, product specifications, and reorder pricing can be retained for future campaigns. | Acceptable Reorders are possible but may require new setup, new samples, or updated pricing. | Risk No retained artwork or tooling records, and future availability is uncertain. | Confirm record-retention period, tooling ownership, reorder MOQ, price validity, and replacement policy. |